Cancellation Policy

RESCHEDULING, CANCELLATION, AND LOCKOUT POLICY

• We require at least 48-hour notice for reschedules or cancellations.
• If cancellation or rescheduling causes more than 3 weeks to elapse between cleanings, the next cleaning will be charged at our current hourly rate.
• Cancellation within 24 hours is a non-refundable full charge.
• If for any circumstance our staff is SENT AWAY or LOCKED OUT from your home, there will be a cancellation fee of 100% of your typical cleaning rate. We will make every effort to work within the time frame you requested, but ask not to be sent away during our working hours.
• For all company-initiated schedule changes due to holidays or extreme weather conditions, we will make every attempt to reschedule as close to your regular scheduled cleaning date as possible.